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Phonak Customer Support Portal

We want you to know that Phonak is here to support you in your business. We are committed to helping you service your patients.


In this portal, you have access to various resources from product launch to materials to assist your business.


Start exploring now.


Want to promote your

business online?

Create a fully customisable hearing screener for your business.


Need a differentiation from your business?

Phonak Remote Support helps your business to start leveraging on digital technology.


Resource library

Product images and user guides to support your marketing effort.

Phonak CROS P

CROS P is a Paradise solution for unilateral hearing loss, which helps patients hear better in noise when speech is presented to the non-hearing ear.**


Phonak CROS P-R

* Compared to Phonak Audéo™ Marvel.

** when using a CROS system compared to unaided

***Follow - means awareness of conversation for the wearer to attend to

1. Stewart, E. & Woodward, J. (2021). Out of the (Head) Shadow: A Systematic Review of CROS/BiCROS Literature. The Hearing Review, 28(8), 22-25. Retrieved from, accessed October 7, 2021.

Make the good even better!

CROS P will transfer sound and voices, enabling the better hearing ear to access sounds from both sides. 


A Paradise solution for unilateral 
hearing loss

Paradise delivers an unrivalled hearing experience* in even more situations. When CROS P is paired with an Audéo Paradise hearing aid, it enables your patient to hear sounds around them and follow*** conversations, regardless of the direction they come from.** 


Connectivity is key  

CROS P system has universal connectivity to smartphones, TV, Roger™ microphones and more. Patient can enjoy hands-free calls or stream media content from iOS®, Android™ and other Bluetooth® enabled devices. This solution is easy to use and includes a rechargeable model. 


Phonak Charge and Care

The Phonak Charge and Care is a charger that dries hearing aids with active ventilated air flow and treats hearing aids with UV light.

  • Charges and Cares simultaneously

  • Dries hearing aids with active ventilated air flow

  • Treats hearing aids with UV light

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